Service

& Satisfaction

Assured service, and guaranteed satisfaction

Assured service, and guaranteed satisfaction The care and attention Brittany Ferries pays to each aspect of its services highlights the importance it places on customer service. From the design of its ships, to the comfort of the on-board cabins, from the cuisine, to the reservations service, from its brochures to the websites – everything is designed to offer a seamless, successful and safe travel experience.

The focus of our strategy is the customer, and the service we offer at each stage of his or her journey.

For more than 15 years we’ve surveyed our customers on a monthly basis using 13 key satisfaction criteria, covering every element of our service.

The results empower us to continually optimize our service – and to enhance the customer’s experience.

Brittany Ferries satisfaction index

 
Number of customers surveyed
Overall level of satisfaction (% of customers rating themselves satisfied or very satisfied)
Level of satisfaction vis-à-vis the staff on board (% of customers rating themselves satisfied or very satisfied)
Intention to recommend our company to other people (%)
Year 2011
26 800
96%
98%
61%
Year 2012
23 190
96%
98%
59%
Year 2013
34 938
97%
98%
61%
Year 2014
40 210
96%
97%
63%
Year 2015
60 856
94%
98%
60%
Year 2016
73 300
94%
98%
57%

News

  • 04
    07/17
    Brittany Ferries invests in independent security review across its fleet
    > More
  • 30
    06/17
    Brittany Ferries Honfleur – Order confirmed for a new ship
    > More
  • 03
    02/17
    Brittany Ferries announces LNG partnership with Total
    > More

Points of view

Members of staff, partners and institutions give their point of view

Destinations

A company proud to promote local and economic development

Our People

Brittany Ferries - the story of many hundreds of passionate staff members enjoying fulfilling careers

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