Assured service, and guaranteed satisfaction The care and attention Brittany Ferries pays to each aspect of its services highlights the importance it places on customer service. From the design of its ships, to the comfort of the on-board cabins, from the cuisine, to the reservations service, from its brochures to the websites – everything is designed to offer a seamless, successful and safe travel experience.
The focus of our strategy is the customer, and the service we offer at each stage of his or her journey.
For more than 15 years we’ve surveyed our customers on a monthly basis using 13 key satisfaction criteria, covering every element of our service.
The results empower us to continually optimize our service – and to enhance the customer’s experience.
Brittany Ferries satisfaction index
Number of customers surveyed
Overall level of satisfaction (% of customers rating themselves satisfied or very satisfied)
Level of satisfaction vis-à-vis the staff on board (% of customers rating themselves satisfied or very satisfied)
Intention to travel again (% of customers who are thinking of booking with Brittany Ferries again)
Members of staff, partners and institutions give their point of view
A company proud to promote local and economic development
Brittany Ferries - the story of many hundreds of passionate staff members enjoying fulfilling careers