Careers and Human Resources Policy
3,156 employees in four countries (France, United Kingdom, Spain, Ireland) and Guernsey.
As both sea carrier and a tour operator, Brittany Ferries owes its success to its people, both women and men. Motivating and retaining each individual’s talents is our human resources policy, enabling us to grow together with a constant focus on customer satisfaction. Brittany Ferries is a French company made up of 3,156 employees and annually transports 2.1 million passengers (83 % British),16 million industrial vehicles and79 million tourist vehicles between France, United Kingdom, Ireland and Spain.
Our recruitment values
Our customers appreciate caring service from staff who listen to them, who are naturally welcoming, dynamic, well-presented, able to anticipate their needs, and attentive to comfort, well-being and safety.
The demands of navigation and service require strong personal commitment and discipline. We recruit hospitality and customer service professionals.
As is customary in the profession, a uniform or any clothing required for the role is provided by the Company.
Every job, whether afloat or ashore, is an essential part of the formula that ensures a successful journey for our customers. Team spirit is one of the key qualities needed for successful integration within the Company.
In many roles, Brittany Ferries staff interact directly with a predominantly British clientele, so a good command of English is essential. The level of English required varies depending on the position. Spoken English is assessed during recruitment, as is spoken French.
A guide to professions
SEAGOING PERSONNEL
1. DECK AND ENGINEERING CREW
With 14 different trades,deck and engine personnel are responsible for the seagoing operation of the ships. They also ensure passenger safety in accordance with the standards set by the company.
The areas of navigation, maintenance and loading include the following positions: Captain, Chief Officer, Radio-Electrotechnical Officer, Lieutenant, Bosun, Able Seaman, Chief Engineer, Second Engineer, Engineering Officer, Engine Room Supervisor, Electrical Supervisor, Engine Room Rating, and Assistant Mechanic.
Occasional recruitment of deck and engine personnel takes place depending on operational seasonality (see Job Offers section)
2. HOTEL CREW
The hospitality staff is responsible for ensuring the quality of the services offered on board, in strict compliance with quality, hygiene and safety standards. This group of professions contributes, through professionalism and a strong sense of service, to the well-being and comfort of passengers. Hospitality staff can progress within the onboard hierarchy by applying to internal job postings.
The following onboard hospitality positions are recruited each season:
- Reception and Sales Steward or Reception and Services Steward (M/F)
- Waiter - Waitress
- Third Cook – Pastry Specialist
- Kitchen Assistant (Manual dishwashing) – Pantry Assistant (Mechanical dishwashing)
Experienced seasonal staff begin work from Easter through to All Saints’ Day. New recruits join progressively, depending on passenger numbers. Staff work in various areas of the ship: mobility, availability and versatility are essential.
Additional student staff reinforce the teams during the peak season linked to British school holidays, which runs from the end of July until at least mid September. Experience in catering (two seasons) is recommended.
Before boarding, staff must be registered as Seafarers (Maritime Registration Procedure) and must have completed STCW (Standards of Training, Certification and Watchkeeping for Seafarers) safety training. Before this training, you must be familiar with the English vocabulary related to on board safety.
3. MEDICAL STAFF
Brittany Ferries places passenger well-being and safety at the heart of its priorities. In the event of emergencies or medical care, on board medical staff intervene in coordination with the relevant medical authorities, under the responsibility of the Ship’s Master and the company Chief Medical Officer.
We recruit seasonal nurses (M/F), registered state-qualified nurses with three years’ experience in a hospital environment, specifically in an emergency department or intensive care unit. In addition to a thorough command of their profession, candidates are expected to demonstrate strong human and interpersonal qualities, a professional appearance, and a good level of English.
SHORE STAFF
In all our terminals:
The mission of the commercial department staff is to welcome, inform, guide and assist customers during their journey, and to assist them in selecting from a wide range of holiday products.
Terminal and port staff members are recruited on seasonal contracts - either part - or full-time. These posts demand a high level of flexibility, with a wide range of roles including both passenger and freight reception, and boarding and disembarkation controls.
Support functions, and Group management and administration:
Based predominantly in the company headquarters in Roscoff, these are employees, managers and senior executives working across four sectors. Recruitment for these roles takes place as and when required. - Administration and finance, accounting - Research and technical - IT - Commercial and operations
For current job offers see www.clic & seaor ouest-france-emploi.com.
Our People
Brittany Ferries - the story of many hundreds of passionate staff members enjoying fulfilling careers
