Service and satisfaction

At Brittany Ferries, every detail of our service is designed to offer passengers an exceptional travel experience. From the very first steps of the journey, with personalised assistance at our booking centres and ferry terminals, to life on board our ships, where comfort in our cabins and the quality of our cuisine take centre stage — everything is done to make each moment count.

The customer and the service we provide at every stage of the journey are at the heart of our strategy.

For more than 15 years, we have surveyed our customers every month based on key satisfaction criteria, covering every aspect of our service.

The results of these studies allow us to continuously improve our services.

Brittany Ferries Satisfaction Barometer

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Each year, Brittany Ferries distinguishes itself and is rewarded for its outstanding commitment to its stakeholders. Whether in the tourism sector, through the quality of its services, or through its innovative environmental approach, the company continually demonstrates its expertise. By promoting more environmentally-friendly sea travel, Brittany Ferries fulfils its ambition to combine excellence, sustainability and customer experience.

©The Telegraph Travel Awards

Named “Best Ferry Company” by Telegraph readers, Brittany Ferries, which has held this award for a decade, is proud to hold an unmatched record across all Telegraph award categories.
This recognition reflects Brittany Ferries’ ongoing commitment to providing unique travel experiences.

©Spike Production

On Thursday, 13 November 2025, Brittany Ferries was honoured with the title of “Most Improved Business” at the Guernsey Customer Awards.

This reflects Brittany Ferries’ commitment to continuously improving the quality of its services and to placing the customer experience at the heart of its business.

The award was presented to Carol Hawkins and Laura Bishop from the Poole Customer Service and Contact Centre teams, as well as to Ian Le Moigne from the Guernsey office, following a successful first summer season.

This distinction reaffirms Brittany Ferries’ ambition to build lasting relationships founded on excellence and proximity.

Brittany Ferries Guernsey has now reached 8th place in the IGR Brand Reputation Index this autumn 2025, this index measures brand reputation among the residents of Guernsey. The report highlights a high level of trust and clear recognition of the company’s positive contribution to the island.

Brittany Ferries honoured at the British Travel Awards

Floriane Chauvin, Marketing Manager, and Julian Patchett, Head of Marketing Partnerships, received two British Travel Awards on behalf of Brittany Ferries:

 -  Best Ferry Company for routes to/from the UK

  - Best Large Travel Company to Western Europe/Ireland

These independently attributed distinctions recognise the Company’s quality of service, customer-facing rigour and overall excellence. They also highlight Brittany its continued commitment to delivering an exceptional customer experience, supported by the professionalism of its teams and a strategy focused on innovation, performance and sustainability. These awards further strengthen Brittany Ferries’ position as a key player in maritime transport between France, Spain, and the United Kingdom.