Service and satisfaction

Assured service and guaranteed satisfaction

Assured service, and guaranteed satisfaction The care and attention Brittany Ferries pays to each aspect of its services highlights the importance it places on customer service. From the design of its ships, to the comfort of the on-board cabins, from the cuisine, to the reservations service, from its brochures to the websites – everything is designed to offer a seamless, successful and safe travel experience.

The focus of our strategy is the customer, and the service we offer at each stage of his or her journey.

For more than 15 years we’ve surveyed our customers on a monthly basis using key satisfaction criteria, covering every element of our service.

The results empower us to continually optimize our service – and to enhance the customer’s experience.

Brittany Ferries satisfaction index



  • 15
    An honour for Brittany Ferries – carrying La Flamme de la Liberté from Cherbourg to Portsmouth
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  • 26
    Brittany Ferries confirms new weekly sailing on Cherbourg-Rosslare route
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  • 06
    The only way is Devon (to get to France for Feb half term)
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Points of view

Members of staff, partners and institutions give their point of view


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Our People

Brittany Ferries - the story of many hundreds of passionate staff members enjoying fulfilling careers