Service and satisfaction

At Brittany Ferries, every detail of our service is designed to offer passengers an exceptional travel experience. From the very first steps of the journey, with personalised assistance at our booking centres and ferry terminals, to life on board our ships, where comfort in our cabins and the quality of our cuisine take centre stage — everything is done to make each moment count.

The customer and the service we provide at every stage of the journey are at the heart of our strategy.

For more than 15 years, we have surveyed our customers every month based on key satisfaction criteria, covering every aspect of our service.

The results of these studies allow us to continuously improve our services.

Brittany Ferries Satisfaction Barometer

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